Privacy Policy
Effective Date: 07/07/2026
Privacy Policy
At Ocean Property Care, your privacy, security and trust are fundamental to everything we do.
We understand that we are often invited into private homes, luxury residences, holiday properties and commercial premises. We treat every client, property and piece of information with the highest level of discretion and confidentiality.
Information We Collect
We may collect the following information when you contact us or use our services:
- Name
- Phone number
- Email address
- Property address
- Service requests
- Appointment details
- Any information you voluntarily provide
We collect only the information necessary to provide our services professionally and efficiently.
How We Use Your Information
Your information is used solely to:
- Respond to enquiries
- Prepare quotations
- Schedule appointments
- Deliver our services
- Communicate regarding your booking
- Improve our customer service
We never sell, rent or share your personal information with third parties for marketing purposes.
Confidentiality
Discretion is one of our core values.
Every member of Ocean Property Care is expected to maintain complete confidentiality regarding our clients, their properties and any information observed while performing our services.
Information obtained during a service visit will never be discussed, shared or disclosed.
Photography Policy
We respect the privacy of every client and every property.
Ocean Property Care will never photograph, film or publish images of your property without your prior written permission.
On occasions where photographs may be helpful for documentation, quotations or before-and-after records, we will always request your consent before taking any images.
No photographs will ever be used for advertising, social media, our website or promotional material without your explicit written approval.
Your privacy always comes first.
Data Security
We take reasonable measures to protect your personal information from unauthorised access, misuse, loss or disclosure.
Only authorised personnel have access to client information.
Third-Party Services
Our website may use secure third-party services such as:
- WordPress
- Google Analytics
- Google Maps
- Email providers
These services have their own privacy policies.
Cookies
Our website may use cookies to improve your browsing experience and analyse website traffic.
You may disable cookies through your browser settings if you prefer.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Request deletion of your information where legally permitted
To make a request, simply contact us.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page.
Contact
If you have any questions regarding this Privacy Policy, please contact:
Ocean Property Care
Northern Rivers, NSW, Australia
📞 04 56 693 775
✉️ info@oceanpropertycare.com.au
“Our reputation is built on trust. We care for your privacy with the same attention and respect that we give to your property.”
ocean property care 